Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Product or Service Quality
Turnaround Time
Website
6 comments

After trying 3 times, through 3 different sellers on Dhgate, all of my items I tried to order were never shipped. Once I began my inquiries, the sellers danced around saying it would be there soon and never sent a thing.

Then, these sellers, 3 different ones mind you, tried to say they would partially refund my money, with no items shipped!!! I finally got DHgate to get involved with their resolution department and they refunded my order, saying it was into my DHgate pay account as a refund. When I attempt to finally transfer MY MONEY back to my bank account, DHgate says, sorry, your refund was not enough due to bank transfer fees to transfer the money back into your acct. Why don't you try and buy something else instead.

I told them, all their sellers were fraudulent, and I would never do business with this site again. Please give my money back to me. They refuse to transfer my funds, saying I should just buy something else!!

This should not be allowed to continue!! This site is fraudulent, horrible and I wouldn't wish this experience on anyone else in the world.

Review about: Dhgate Shipping Service.

Reason of review: Проблема с возвратом, обменом или отменой заказа..

Monetary Loss: $40.

Preferred solution: Полный возврат средств.

I didn't like: Every aspect of their business model.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1556911

I bought a cellphone from them and I had to keep sending it back because they kept sending me the same one that didn't work. I had to pay #23.50 every time I had to send back the phone and now they keep giving me the run around.

The phone I purchased was $119. They are horrible people and they should be out of business by now.

I have tried everything. I wish someone with power could take action for this matter and have them refund to all the people they have scammed.

Anonymous
#1527746

This person is so correct I ordered a guitar and never got it I place the order and then all of a sudden the order disappeared I called my bank they don't know who took the money now isn't dhgate supposed to cover your money look out for your money watch their site this has been absolutely the worst online buying experience I've ever had the main reason is because we're all cheap and then prices are too good to be true and I kick myself in the *** for that

Anonymous
Buffalo, New York, United States #1268301

please please please be honorable and send what I ordered. I just placed an order, and now I read all these negative reviews.

I really don't want to go through that with another vendor. Are you reputable???

Dhgate2014
#1265887

Hi!

Please provide us your order number. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Anonymous
Santa Ana, California, United States #1265507

Wow I am so sorry to hear about your experience... I started doing my research on this website to see if it would be a good fit to sell some product, but after reading your review...

I will pass...

Too Bad! I really wanted to make some money with this site....

Dhgate2014
#1265416

Hi there!

Please send us your order number. That way, we can check on it and give you the correct resolution to your concern.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com

You May Also Like